Information we collect
- Contact and identity data such as name, company name, designation, email address, phone number, and communication preferences.
- Business, billing, and transaction data such as company details, invoices, subscription records, payment references, and service selections.
- Technical and usage data such as IP address, browser type, device information, login activity, product usage events, and website analytics data.
- Support and communications data such as product queries, demo requests, tickets, feedback, call notes, and records of emails or forms submitted to us.
How we use your data
- To provide website access, demos, software subscriptions, onboarding, support, customer success, implementation, and account administration.
- To respond to inquiries, send service communications, process billing, maintain records, and enforce our contractual terms.
- To improve product quality, troubleshoot issues, monitor performance, prevent misuse, and maintain service security.
- To comply with legal, tax, audit, regulatory, or law-enforcement obligations where applicable.
Legal basis and consent
We process information where it is necessary to perform a contract, provide requested services, pursue legitimate business interests, meet legal obligations, or act on consent where consent-based processing is required.
Where you have provided consent for communications or cookies, you may withdraw that consent subject to technical, contractual, and legal limitations.
Sharing of information
- We may share information with payment processors, hosting providers, analytics providers, communication vendors, cloud infrastructure partners, professional advisers, or subcontractors that help us operate the service.
- We may disclose information when required by law, court order, lawful government request, fraud investigation, security review, or to protect our legal rights.
- We do not sell personal information as a standalone commercial product.
Data retention
We retain data for as long as reasonably necessary to provide the service, support customer relationships, maintain billing records, resolve disputes, and comply with tax, audit, contractual, or statutory requirements.
Retention periods may vary depending on the nature of the data, the applicable customer contract, and the legal obligations attached to the transaction.
Security measures
We use commercially reasonable technical, administrative, and organizational measures intended to protect data from unauthorized access, misuse, disclosure, alteration, or loss.
No internet-based service can guarantee absolute security, and customers remain responsible for safeguarding their own credentials, endpoint devices, and authorized user access.
Cookies and analytics
Our website may use cookies and similar technologies to remember preferences, understand traffic patterns, measure performance, and improve user experience.
Where a cookie notice or preference banner is presented, your selected preferences will apply to the extent technically supported by the website implementation.
Your rights and requests
- You may request access to, correction of, or deletion of certain personal information held by us, subject to contractual, operational, and legal limits.
- You may also request that we update inaccurate billing or contact records, or object to certain marketing communications.
- Requests can be sent to hello@ordezo.com. We may ask for identity verification before processing privacy requests.
Cross-border processing
Depending on infrastructure choices and service vendors, data may be processed in India and in other jurisdictions where our service providers operate, subject to applicable contractual and security safeguards.
Children's privacy and legal contact
Ordezo services are designed for business use and are not intentionally directed to children. If you believe a child has submitted personal information to us, contact us so we can review and address the issue.
This Privacy Policy is governed by the laws of India, with disputes subject to the exclusive jurisdiction of the courts at Greater Noida, Uttar Pradesh. Billing and legal correspondence are handled by Triostack Technologies Private Limited from Greater Noida, Uttar Pradesh, India.